Field Service Mobile App
Client: Industrial Equipment Provider
Developed an offline-first mobile application for field technicians, achieving 4.8-star rating and 95% technician adoption.
Key Results
4.8★
App Store Rating
95%
Technician Adoption
40%
Faster Job Completion
30%
Fewer Return Visits
What they needed
Field technicians needed to access work orders, parts information, and customer history while working in locations with poor connectivity. The existing web-based system was unusable in the field, leading to delays and customer frustration.
How we helped
We built a React Native application with a sophisticated offline-first architecture. The app syncs when connected, caches all necessary data locally, and queues changes for upload. Real-time conflict resolution ensures data integrity across the fleet.
What we delivered
Technologies used
“Our technicians love the app. It works everywhere, even in basements and rural areas. Service quality has improved dramatically.”
Director of Field Operations
Industrial Equipment Provider
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